Description
Introducing recordX Call Recording
Award winning recordX is a comprehensive extension and line side call recording solution packed with innovative features to search, record, play and archive telephone calls. Leading edge web technologies ensure that recordX is the most powerful yet easiest to use solution available today.
Whether you need to capture and retrieve recordings for regulatory compliance, or for business improvement through higher levels of customer satisfaction, recordX meets all your needs. It works with all technologies - ISDN, SIP and VoIP - in whatever combination you have chosen.
Resolve Disputes
Find calls quickly and email an extract to your client to confirm contract details.
Demonstrate Compliance
Show that FSA & PCI DSS call recording rules have been followed.
Monitor Quality
Review recordings to ensure that clients have been dealt with professionally.
Improve Performance
Work with staff to develop their telephone and telesales techniques.
Additional Information
| Annual Support | No |
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